What people ask before booking

You tell us the window the developer is indicating, we hold a slot across it, and when legal completion notice arrives you call and we confirm. It is not a guarantee of any particular day — nobody can give you that — but it means we have crew and a vehicle reserved rather than starting from scratch on short notice.

That depends on how finished the estate is, and it is worth checking rather than assuming. On a part-built site the surface may be unadopted, there may be construction traffic with priority, and the site manager decides what can stand where. We ask who that person is before the day.

Plenty of people do and it works. The thing to avoid is stacking the removal, the white-goods delivery, the flooring fitters and a handover inspection into the same few hours with no order agreed between them. Ten minutes of sequencing prevents most of that.

Tell us the moment it lands. With a provisional slot already held we can usually work with it. Without one it becomes a question of what we genuinely have free, and we will give you a straight answer either way.

Usually a little, because so much is fitted. What they do not have is a garage full of things yet — which is why a second move out of a new build a few years later is frequently a bigger job than the one that went in.

As soon as the date is real. Fridays and month-ends fill first. If your date is still soft, get the survey done anyway — the quote does not expire when the date moves.

Yes, if safe and reachable, and they need to be on the inventory. In the older Ashford streets and the villages that is where the volume hides, and an uncounted garage is the commonest reason a quote and an invoice disagree.

That is how rental moves are planned here — backwards from the check-out, with margin, so we are loaded and away before the inspection rather than finishing as the agent arrives.

Goods are collected, listed and held until you have keys. It is cheaper and considerably calmer than the alternatives people improvise in that gap.

The town centre, for parking and the one-way system, and the downland and Weald villages for lane access. Willesborough, Kennington and the established suburbs are the easiest — drives, side access and room to work.

Regularly. Access at the property is generally generous; the planning factors are the distances between addresses and the unmade tracks, which soften quickly after rain.

Sometimes not, and that is what the survey establishes. Where it will not, we shuttle with a smaller vehicle between the property and the lorry — planned and priced in advance rather than improvised.

We serve all three and cross them constantly, but each has established local firms. A move that begins and ends inside one of them is usually better placed there, and we will say so.

In the town centre and the older terraces, sometimes. On the newer estates the problem is the opposite — nothing is marked out and permission comes from a site manager rather than the council.

Send the form with both addresses, roughly what is going, and — most usefully — what you are moving into. We come back with the questions that raises, then arrange a survey. The written quote follows the survey.

Because a phone call cannot see whether the estate road is finished, whether the lane takes a lorry, or what is in the garage. A figure given without those is one that changes, and changing it later is worse for you than not giving it.

For as long as the gap runs. The terms, including notice for redelivery, are set out in your booking contract in writing rather than implied here.

We clear properties and take a load to a charity shop or recycling centre alongside a move. Full licensed waste clearance is a different permission, and where that is genuinely what you need we will point you at a waste carrier rather than take the work.

Yes — town-centre offices, the business parks and the industrial units off the M20 junctions. Commercial work is scheduled around a lease handover, and the building survey comes before the quote.